If you get 1 percent better each day, you’ll be twice as good in just 70 days. Imagine the significant impact you can have on your career, health, and relationships if you can focus on making daily improvements. Learn how to break out of the survival loop. And yet, most people drift. It’s easy to […]
3X3 accountability is proactive because it helps you set clear expectations and assign responsibility for self, peer, and leader actions. Accountability shapes behavior so that people do the right things in the right ways without you having to micromanage them, such as: Meeting agreed on expectations Delighting your customers Working together to achieve your organization’s […]
Unfortunately, you cannot completely avoid reactive accountability. You have to tally the metrics and address the mishaps, wins, and mixed performances that are parts of business and life. To run a successful business, we must hold people accountable to do the things they promised to do, such as: Finishing tasks Following up with clients Achieving […]
You can tell whether you have accountability by the number of skill breakdowns that occur. Inadequate accountability leads to high error rates because people do not know what right looks like. Even after corrective action, they find new ways to achieve skill breakdowns. The reason why is pretty simple: there are infinite ways to screw […]
Leaders can struggle to gain respect. People will do what you say because you are their boss, but no one admires you for your position in the hierarchy, your paycheck, or the credentials on your wall. Without respect, you are not a leader. You are simply a person putting on a management exhibition.
You have to put strategy, innovation, leadership development, growth, and other important-but-not-urgent initiatives on the back burner, even though these matters are vital for durable success. Chronic workplace conflict consumes your time, saps your energy, increases anxiety, and adds frustration to everyday stress. Sometimes the conflict is overt. People get into arguments, and meetings drag […]
What the best performers get that most others don’t is that having the right coaches saves you time, money, and energy so that you can focus on your highest payoff work. “I can always make another buck,” Alan Weiss told me, “But I cannot make another minute.” What the best performers get that most others […]
Understanding how others see you can be difficult, too. You need someone to hold up the second mirror so you can see what others see: your backside.
Character, Aristotle said some 2300 years ago, is a habit. It’s the sum total of our daily choices of right versus wrong, responsibility versus convenience, virtue versus selfishness. He’s a jerk, but he’s our jerk. She’s a bully, but she gets results. Character, Aristotle said some 2300 years ago, is a habit. It’s the sum […]
Trust intersects three factors: reciprocity, competence, and reliability. Reciprocity means the relationship is a two-way street: both parties are better off. The single most important thing you need to know about trust is reciprocity, which will make or break your small business or solo practice. Suppose you are like many small business CEOs and have frustrations […]
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