Christopher Kolenda
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3 Types of Leaders you need to know: Are you a WHAT, HOW, or WHY leader?

leadership

Only one type of leader creates sustainable growth and inspires people to contribute their best to the team’s success.

The WHAT Leader


WHATs do what the boss tells them to do. They get a task or mission from the boss, organize their team, and get the job done according to the company’s standard operating procedures. WHATs tend to be good first-line leaders — they execute specific tasks and come back for more.

The boss is the hero. The boss makes it rain and tells the WHATs how to do the job.

WHATs do not innovate and tend not to think for themselves outside the confines of carefully delineated boundaries. The best ones take care of their people, ensuring they have the tools and skills to do the job safely and to standard.

WHATs succeed as long as the boss is present to explain what and how to do it. Promote them into a position where they have to develop the plans, and WHATs will struggle.

The HOW Leader

HOWs have the answers and the secret sauce. Their employees look to them for the master plan. HOWs are comfortable with autonomy and don’t like being told how to do their jobs. HOWs can be effective department heads and CEOs as long as the task is within their realm of expertise.

The HOWs set themselves up to be heroes because they have the solutions and plans. They tell people what to do and how to do it. As long as you comply with the HOWs, you are good to go. HOWs tend to strike down innovation because it threatens their hero status.

HOWs succeed as long as they are in their comfort zone but struggle in environments that exceed their expertise.

Some of them will try to be the hero anyway and fail miserably, like J.C. Penny’s Ron Johnson, who brought his HOW from Apple and nearly destroyed the aging retailer. The volcanic rise and meteoric crash of Adam Neumann’s WeWork became the subject of We Crashed, a docu-drama. Some HOWs get consumed by imposter syndrome when they recognize the impossibility of being the hero in a new context.

HOWs fail in a competitive marketplace because they cannot keep pace with innovation. The playbook works well in a static environment but not in a dynamic one. Because the HOW must be the hero, there can be only one authoritative source of ideas. Everyone else gets thrown under the bus. Blockbuster could not adapt when Netflix changed the game. Sony believed its hype about the digital walkman and got trounced by the iPod.

WHY Leaders

WHY leaders are the ones with the questions, they provide guidance and purpose and let their subordinates figure out the how. WHYs have elasticity; they grow into new jobs and environments because growth and innovation are not dependent upon them having the answers.

Their subordinates are the heroes. By inspiring people to contribute their best to the team’s success, WHYs can serve in various contexts. WHYs do not tie their ego to their own particular plans, systems, or ideas.

WHYs are comfortable in their own skin, so they can pass the credit for success to their subordinates and take the heat when something goes wrong. Having everyone’s back encourages risk-taking and innovation. Clarity about the purpose and direction of the organization reduces the likelihood that people will go 100-miles-per-hour in the wrong direction. They practice empathy and use trusted advisors to avoid getting high from their own fumes. WHYs habitually grow their imaginations and develop their subordinates.

In his initial run at Apple, Steve Jobs was a HOW, and the board ousted him as the CEO. He learned from those and subsequent experiences and became a WHY leader, making Apple one of the world’s most successful companies. Jobs prepared his successor, Tim Cook, to take the company to new heights.

Eisenhower was criticized by HOW leader contemporaries for not being more like them. British Field Marshall Montgomery dismissed him as a “Nice chap, no soldier.” Patton and Bradley criticized him for being too lenient on the British. Eisenhower’s WHY leadership promoted the innovation, teamwork, and strategic thinking needed to win the war in Europe.

Becoming a WHY Leader

You become a WHY leader by practicing six habits:

  • 1. Be true to yourself. Authenticity is the opposite of selfishness. Impulse is not a permission slip (ask the former Uber CEO). Since there’s no single leadership ideal, be your best you.
  • 2. Trust Principles Over Rules. Trustworthiness, Respect, and Stewardship point out true north involatility and uncertainty.
  • 3. Practice Empathy, Not Sympathy. Pity is demeaning. Seeing and feeling an issue from someone else’s point of view is your bridge to cooperation.
  • 4. Pass the Credit, Take the Hit. Throw people under the spotlight, not under the bus, so that you empower people to innovate and take risks.
  • 5. Describe The Why; Delegate The How. Describe what to do and the outcomes you want to achieve. Let your subordinates figure out how to do it, so they have ownership.
  • 6. Multiply Your Experiences. You don’t create new wins with status quo thinking. To think outside the box, you must expand your box.

What action steps are you taking to build WHY leaders in your company? Please share in the comments below.




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Laura Colbert
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Charisma – Why Every Leader Needs It

Charisma

Charisma is your secret weapon to inspire and retain your employees 

Charisma is about connecting with people in ways that resonate with them. Real charisma is other-centered, not me-centered.

Charisma can take many different forms—make it specific to who you are. You might be the vivacious big talker who swaggers down the halls or through the cubicles. Conversely, you might be the leader whose charisma comes out through emails, videos, or even during 1:1 conversations. Regardless, your employees are watching you and will emulate the genuine energy you exude. 

I once worked with a leader who kept his head down as he walked the halls. It was apparent he was thinking about the latest fire he had to put out or processing the last meeting in which he just left. Regardless, his lack of charisma left everyone around him feeling flat, dejected, and undervalued. This leader was so isolating that employees took his lack of charisma as a personal affront. 

When this leader was up for promotion, it was a tough sell because even though he was great at the inner workings of the job, his outward façade left a lot to be desired. He got the promotion, but he still didn’t win the hearts and minds of a lot of his employees and many of them left. 

Action Steps to lead with Charisma:

  • Find and amplify your Charisma: Don’t try to be someone you’re not. Find ways to boost morale in your own way. Once you find your niche, amplify it. If you send the best and most inspirational emails, then send them. If you hold incredible staff meetings, then hold meetings! If you thrive with small group conversations, then gather intimate groups and inspire. Show your people your value the best way you know how.
  • Pay attention to your outward facade: Just like you check your posture while sitting at your computer, you need to check your charisma when you’re in front of your Team. Make sure your posture is open and inviting, you mirror your employees, or better yet, you lead a positive posture that they mirror. 
  • Be Present: You can’t lead with charisma if you never show yourself. Get out there and walk among your Team. Feels awkward at first? Good—do it some more. Everyone will get used to it, you’ll have a better pulse on your organization, and your employees will feel like you care, they will feel valued, and your presence will boost their engagement and productivity.
  • Put on a smile: Yes, it can be that simple. We’re human; I get it. There are days that we would rather put our head in the sand and “just get through.” It’s ok not to be ok sometimes. However, part of the leader’s role is to put on a brave face in front of your Team. Besides, smiling has a positive neurological effect on the giver and receiver. 

Additional Offerings: 

Join our central Wisconsin in-person or online Impactful Leadership Lunch. Join like-minded leaders during this monthly mastermind lunch group to improve your business efficiency, boost employee retention, and get you focused on doing what gives you joy.

Are you looking for a Keynote Speaker at your next event? I use my past experiences and knowledge to show you how to be the best version of yourself, surround yourself with the right people, and build highly productive teams. 

Book:

Sirens: How to Pee Standing Up – An alarming memoir of combat and coming back home. This book depicts the time of war and its aftermath. It seamlessly bridges the civilian and military divide and offers clarity to moral injury and post-traumatic stress. 

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Christopher Kolenda
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Russian Blood Doping Scandal 2022: A Leadership Lesson from the Ice

Russian

Like many Russian ice-skaters, your top performers have something extra (hopefully not performance-enhancing drugs). What are you doing to cultivate them so that you build bench strength and prepare them for greater responsibilities, without burning them out?

Like many Russian ice-skaters, your top performers have something extra (hopefully not performance-enhancing drugs). What are you doing to cultivate them so that you build bench strength and prepare them for greater responsibilities, without burning them out?

The Russian women’s ice-staking coach’s practices horrify me. A 15-year old was given performance-enhancing drugs and there’s no way she could have given informed consent. The gold medal winner skated listlessly around the ice clutching a doll. The Russian silver medalist was overheard saying how much she hated the sport. There’s something desperately wrong in that program and it seems like child abuse.

There’s also something desperately wrong with the way many managers treat their top talent, creating cynicism, burnout, and sometimes lifelong damage. Like many Russian ice-skaters, your top performers have something extra (hopefully not performance-enhancing drugs). What are you doing to cultivate them so that you build bench strength and prepare them for greater responsibilities, without burning them out?

My colleague Laura Colbert shows how simply promoting your top experts into management roles runs the risk of ruining two positions, damaging confidence in your judgment, and creating a snowball effect of accumulating problems. She’ll help you give them the support, resources, and guidance that they need to succeed.

Jeff Marquez illustrates that forgetting your middle management undermines performance, dilutes your vision, and drives away your top talent. If you want to build your bench strength, implement your vision, and lead your business to new heights, Jeff will help you develop middle managers that power your success.

The military has an adage that ten percent of your people occupy ninety percent of your time. I also found that to be a horrible practice. Why devote your time to your worst performers and neglect your top talent? When you do so, you are engaged in failure work.

Instead, invest your time and energy in your top performers throughout your organization. When you fire your low-performers you are doing yourself, them, and your other employees a huge favor. Are you worried about employee attrition? Stop bribing people with snacks and putting greens. Fire the people causing the attrition — you’ll gain addition by subtraction.

Let’s face it, few employees are going flat out for 40 or more hours per week. Most are probably productive for around 25 of those hours. Imagine the results if they could spend just one of those fifteen remaining hours sharpening their skills. If you improve by 1% each day, you are twice as good seventy days later.

Recognize what’s special in each person and cultivate those superpowers so that they contribute their best to your team’s success. When you invest in their success, they will invest themselves in yours.

What’s your process for cultivating the talents of your employees?

Building your Chest

Growth Programs

The Innovation Mindset. Predictable unpredictability is a new reality. There’s no new normal. We’re in a persistent a-Normal. How will you help your clients thrive? The Innovation Mindset is an 8-week mastermind that begins in early April. I’ll train you on the use of my powerful visual models, which we will use to examine the most important 2022 trends so that you can provide clear and compelling thought leadership to frame issues and improve decision-making. Each week, the group meets for 90-minutes to develop unique intellectual property that sets you apart from the pack (who’s always swinging behind the pitch) and gives you significant competitive advantages in serving your clients. Your investment will pay for itself in a single sale. I’m limiting the group to 8; the fee is $5500. Reply to this email to see if the program is a good fit for you.

The Trusted Adviser Program is my most intensive 1-on-1 program. Within 90 days, you’ll gain sustainable habits that create breakthrough success. You get personalized coaching and support, strict accountability, and commonsense action steps that get results so that you reach your goals more quickly and consistently. Soar to new heights here.

CEO Mastermind group is for Milwaukee-area small business leaders and consultants who want to accelerate their growth in 2022. We meet monthly for lunch, and you get unlimited access to me for coaching and advising. I’m limiting the group to 8. Four places are remaining. Reply to me for more details.



Books

LEADERSHIP: THE WARRIOR’S ART, second edition. We expect leaders to anticipate and shape the future so that your team can succeed. To do so, you need imagination grounded in a  practical perspective. That’s what you get with this book, which is why it’s been in print for over 20 years. The 2nd edition is updated for a post 9/11, post-pandemic world.

Zero-Sum Victory: What We’re Getting Wrong About War is my latest book about strategic decision-making. I use the disasters in Vietnam, Afghanistan, and Iraq to give you the tools and mental models to avoid the traps and own goals that have created quagmires for the United States. You’ll gain ways to improve agency, bridge silos, pivot smartly, avoid breathing your own exhaust, and many other outcomes.



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Laura Colbert
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Break the Bias in Business: Pay attention to your inner voice and check your initial judgments

Bias

Tuesday, March 8th, was International Women’s Day and this year’s theme is “Break the Bias.”

bias

Tuesday, March 8th, was International Women’s Day and this year’s theme is “Break the Bias.” This theme resonates with me on so many levels. I have always positioned myself in more male-dominated roles as a physical education teacher, a military police officer, and a school administrator. My life’s underlying mission is to thrive in every capacity, regardless of my gender. I have had to prove myself time and time again and sometimes work harder than my male counterparts to achieve the same level of respect and understanding. Through it all, I’ve dealt with countless biases, microaggressions, and harassment. This article includes a few of the many times I’ve observed biases.

“Did you serve in a women’s war?” A question I was asked when I told someone that I was a veteran, which was soon followed by, “did you carry a gun?”

“Wow, you’re young for a principal.” A comment often made even though my same-age male counterparts never received this comment.

Business leadership is still vastly lopsided, with many more male than female leaders. We have a lot of work to do to close the gender divide. Until then, we need to do our best to break through our own biases and create an environment where everyone feels valued and respected. There are many systemic changes that need to occur such as better maternity leave, a deeper understanding of the constraints of nursing moms, and more family-oriented business models, to name a few.

Until then, here are a few immediate steps to break the bias in business:

  1. Eliminate the use of “you guys” – There are so many other terms of inclusion that one can use: Team, everyone, you all or y’all, folks, friends, etc.
  1. Eliminate calling women “girls” – If we don’t call men “boys,” why do we call women “girls?” This affects everyone on a subconscious level by labeling women as children instead of adults. 
  1. Stop calling women bossy – Assertive women are not bossy. They are leaders. If their leadership style is not desirable, talk to them as an individual, not as a woman who comes across too strong. Additionally, ask yourself if this behavior would be noteworthy if a man exhibited the same assertiveness. Chances are, we wouldn’t think twice about the assertiveness of a man. 

Most importantly, pay attention to your inner voice, your initial judgment, and check what your subconscious may be trying to tell you. I have been guilty of pre-judging women or assuming a man holds the leadership position over the woman. It’s in our nature. If we are aware of our actions and work to change our inner dialogue, it will impact how we think. As the famous saying goes, “our thoughts become our actions.”

Laura Colbert Consulting Programs

Lead Well: For Newly Promoted Leaders is an 8-week program that will help your newly promoted leaders thrive as they move from peer status to power status. Click here to download the one-pager. Are you a good fit for this program? SIGN UP NOW! Book a free 30-minute consultation with Laura to make sure this is the best fit for you. NEXT PROGRAM STARTS IN JUNE.

The Trusted Advisor Program is my most intensive 1-on-1 program. Within 90 days, you’ll gain habits that create breakthrough success. You get personalized coaching and support, relentless accountability, and commonsense action steps that get results.

Additional Offerings: 

Join our central Wisconsin in-person or online Impactful Leadership Lunch. Join like-minded leaders during this monthly mastermind lunch group to improve your business efficiency, boost employee retention, and get you focused on doing what gives you joy. Are you looking for a Keynote Speaker at your next event? I use my past experiences and knowledge to show you how to be the best version of yourself, surround yourself with the right people, and build highly productive teams.

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Laura Colbert
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Disputes in the Workplace: Action Steps to Encourage your Team to Work it out Without you having to Referee

Encourage

Put the metaphorical “elephant in the room” on the table

Encourage employees to resolve conflicts such as this:

“Hey boss, Hannah interrupted me and was rude to me during our team meeting,” said Paul. 

 As a leader, how do you proceed?

  1. Go directly to Hannah and ask her about the situation with a reprimand in your back pocket.
  2. Ask Paul what he did to make Hannah act like that.
  3. Give Paul the resources needed to address Hannah himself to resolve the issue.

We can all agree that option #3 is the ideal solution. Yes, it takes time, patience, resources, and, oftentimes, a change in behaviors and beliefs. Having the ability to have encourage tough conversations, however, can change the entire dynamic within your Team. When your employees have the wherewithal and confidence to take these conversations into their own hands your time is freed up to do more important things.

I am trying to develop this lesson with my own kids, ages 4,6, and 8. When they run from their conflict to tell on each other my first question is always, “Did you tell your sibling how their actions made you feel?” If they answer, “no,” then I send them back to the room to have a conversation with each other first. If that doesn’t resolve the situation, then we have a group conversation about what happened and how we can fix the situation in the future. Oftentimes, the tattletale is just as guilty.

Here’s the really important part. I explicitly lay out how we treat our family members and what the Colbert family norms/expectations are. I am building a strong foundation of the expected and appropriate rules of engagement. I am giving the kids the tools needed now so that in the future I won’t have to referee. Additionally, I am help and encourage them develop their own skills and confidence when dealing with conflict outside of our home.

Action Steps to Encourage your Team to work it out without you having to referee:

  1. Co-developed strong Team norms. If your people are part of the planning, they will take ownership and will be more likely to use the norms to steer the conversation in the right direction. Don’t stop there! You have to model how to use the norms. Before I start a meeting, I ask each person to pick a norm they want to stick to during the meeting. Oftentimes, people pick a norm counter to their current mood. For example, if someone is crabby, they pick the “stay positive” norm. This creates an immediate behavior shift, which benefits everyone at the meeting, and I don’t have to lift a finger. 
  2. Don’t shy away from difficult conversations—lead! You’re the leader, show your team how it’s done! Ask clarifying questions, don’t make rash assumptions, and always address inappropriate behaviors—don’t tolerate bullies. Here are some great phrases/questions to steer the conversations: 
  • “Tell me more about what you mean by that.” 
  • “Can you please repeat what you just said?” Oftentimes people are too embarrassed to repeat a negative comment. You can then say, “If you’re too embarrassed to say it now, why did you say it in the first place?” Then point to the “staying positive” norm.
  • “Is this in line with our common purpose” or “Is this in line with our norms?”

  3. Give your Team the tools needed to address inappropriate behaviors. Share the above phrases/questions with your team. Role-play, if necessary. 

  4. Provide clear expectations. Make sure your Team understands that you do not tolerate negative behaviors and that you expect them to have the fortitude to address each other when something seems amiss.

It seems simple, but for some reason, we don’t often take the time to have these conversations. Why wait? Less drama and conflict improves productivity and overall joy. Encourage your team to be open to understanding others and having mutual respect in the workplace.

Laura Colbert Consulting Programs 

Lead Well: For Newly Promoted Leaders is an 8-week program that will help your newly promoted leaders thrive as they move from peer status to power status. Click here to download the one-pager. Are you a good fit for this program? SIGN UP NOW! Book a free 30-minute consultation with Laura to make sure this is the best fit for you. NEXT PROGRAM STARTS IN JUNE.

The Trusted Advisor Program is my most intensive 1-on-1 program. Within 90 days, you’ll gain habits that create breakthrough success. You get personalized coaching and support, relentless accountability, and commonsense action steps that get results.

 Additional Offerings: 

Join our central Wisconsin in-person or online Impactful Leadership Lunch. Join like-minded leaders during this monthly mastermind lunch group to improve your business efficiency, boost employee retention, and get you focused on doing what gives you joy.

Are you looking for a Keynote Speaker at your next event? I use my past experiences and knowledge to show you how to be the best version of yourself, surround yourself with the right people, and build highly productive teams. 

 Book:

Sirens: How to Pee Standing Up – An alarming memoir of combat and coming back home. This book depicts the time of war and its aftermath. It seamlessly bridges the civilian and military divide and offers clarity to moral injury and post-traumatic stress. 

/by
Christopher Kolenda
, , , ,

Putin shows that Bullies don’s Stop until this Happens

Putin’s invasion of Ukraine shows that bullies don’t stop until they get punched in the mouth.

Various world leaders had coddled, supported, excused, and rationalized Putin’s aggressive actions, such as invading Georgia in 2008, seizing Crimea in 2014, condoning cyberattacks, and meddling in other countries elections. Sure, there was plenty of finger-wagging and grandstanding, but bullies don’t care about what you say or write. They only believe what you do.

Twenty years of quagmires in Afghanistan and Iraq and other military misadventures seem to have convinced Putin that a punch-drunk America and divided NATO would not impose high costs, so he turned his eyes on Ukraine. Quagmires have consequences beyond their economic costs, as I discuss in my latest book Zero-Sum Victory: What We’re Getting Wrong About War.

Like most competent bullies, Putin has created defenses against retaliation (amassing a substantial financial reserve) and made clear that he can respond in kind with even more significant pain on those who oppose him. Thus, current sanctions have not targeted Russian gas exports, full participation in the SWIFT banking system, or the properties and assets of Russian oligarchs in places like London and Miami. Western countries have sent only limited military supplies to Ukraine.

Bullies follow the grapefruit principle: they don’t stop until they believe that the juice is no longer worth the squeeze.


That reckoning could come sooner rather than later. Several sources in Poland say that the Ukrainians are punishing the Russian offensive heavily.


Who are the Putin’s in your company? Chances are they are the ones who get short-term results and have the highest employee turnover rates. Looking the other way or rationalizing (“he’s a jerk, but he gets results”) enables the behavior and damages to your company. Don’t try to fix employee turnover by dangling more carrots. Fire the people who are creating the problem.

Who are the Putin’s in your life? They are the ones telling you that you can’t achieve your dreams, that you won’t succeed as a solo practitioner, that you have to go with the flow (even dead fish go with the flow, BTW). These bullies are the success-shamers, trauma-dumpers, naysayers, mediocrats, and finger-wagging conformity scolds who tell you that every success is dumb luck and any setback is evidence that “you can’t do it.”   

What are you doing to replace your Putin’s with people who help you soar to new heights?

Exclusive Events

The next Antietam & Gettysburg exclusive event takes place March 15-18. This program is for seven leaders and consultants who want to turbocharge 2022 with innovations that move you from competitive to better and distinct. We use critical points on the battlefield to discuss decision-making, gaining buy-in, improving agency and initiative, and how to avoid getting high off the smell of your own gunpowder. We finish with an innovation workshop to develop action steps to gain decisive competitive advantages. There is one space left. Your investment (including food and lodging) is $4500 until February 21 and $5500 after that. Spouses or significant others welcome.

Growth Programs

The Innovation Mindset. Predictable unpredictability is a new reality. How will you help your clients thrive? The Innovation Mindset is an 8-week mastermind that begins in early April. I’ll train you on the use of my powerful visual models, which we will use to examine the most important 2022 trends so that you can provide clear and compelling thought leadership to frame issues and improve decision-making. Each week, the group meets for 90-minutes to develop unique intellectual property that sets you apart from the pack (who’s always swinging behind the pitch) and gives you significant competitive advantages in serving your clients. Your investment will pay for itself in a single sale. I’m limiting the group to 8; the fee is $5500.

The Trusted Adviser Program is my most intensive 1-on-1 program. Within 90 days, you’ll gain sustainable habits that create breakthrough success. You get personalized coaching and support, strict accountability, and commonsense action steps that get results so that you reach your goals more quickly and consistently. Soar to new heights here.

CEO Mastermind group is for Milwaukee-area small business leaders and consultants who want to accelerate their growth in 2022. We meet monthly for lunch, and you get unlimited access to me for coaching and advising. I’m limiting the group to 8. Four places are remaining. Reply to me for more details.

/by
Christopher Kolenda
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Following “The Science” Leads to Bad Decisions

science

As COVID-19 migrates from pandemic to endemic, our experience with the virus shows that following “the Science” leads to bad decisions.

“I’m not getting the vaccine,” a rando revealed to me on Thursday outside a Las Vegas hotel, “The Science says that too many people die from it.”

As COVID migrates from pandemic to endemic, our experience with the virus shows that following “the Science” leads to bad decisions. “The Science” differs from science, which is a discipline focused on accurate understanding. “The Science” interprets data that meets a particular worldview. It’s a religion.

At one time, “The Science” insisted that the earth was the center of the universe. Celestial prediction, however, remained elusive, so “scientists” (usually clerics) invented epicycles to explain variance. Still, the geocentric view never quite worked. Galileo showed that placing the sun at the center with the earth in orbit solved problems. In today’s vernacular, Galileo was canceled by the elect.

The COVID experience was more problematic because leaders without chests in government and business outsourced decision-making to narrow-minded experts who prioritized stopping the virus — a fantasy — to the exclusion of other considerations. Leaders celebrated the experts who provided assessments that conformed to their worldview and dismissed disconfirming studies. Education for the poorest children, health care, mental health, personal and social well-being, trust in leaders and fellow citizens, and many other common goods, suffered.

The New York Times shows that vaccine skepticism is widespread in America and correlates strongly with political polarization.

If you are vaccinated and boosted, your chances of dying from COVID are about one in a million, which is ten times less than being vaporized by lightning. Like my serial interrupter in Las Vegas, vaccine skeptics on the right are more afraid of being killed by the vaccine (about 1 in 30 million) than the virus. They are the ones filling hospital beds and unnecessarily overloading the healthcare system.

Nearly fifty percent of vaccinated Democrats under age fifty, meanwhile, fear that they will get very or somewhat ill from COVID, as compared to twenty-six percent of vaccinated Republicans in the same age group. Overall, 41 percent of vaccinated Democrats believe that they will get seriously ill from COVID even though the probability is infinitesimal. Many of them stay locked in their homes, obsessing over worry-porn, living in fear that everyone around them is a virus-wielding killer, and looking at you with finger-wagging scorn when you are outside without a mask. 100 times more vaccinated and boosted people will die from electrocution (1 in 13,394) and sharp objects (1 in 29,334) — probably in the safety of their homes.

President Harry Truman famously said that the buck stops here. He was the one responsible for weighing risks and opportunities and doing what he thought was best for the country. Leaders like Washington, Lincoln, Grant, and Eisenhower were famous for insisting on hearing alternative views before making decisions. This practice helped them avoid getting trapped in echo chambers that self-serving lieutenants tend to create.

What has become “The Science” in your business? What’s your process to make objective assessments and avoid inhaling your own gas?

Building your Chest

The next Antietam & Gettysburg exclusive event takes place March 15-18. This program is for seven leaders and consultants who want to turbocharge 2022 with innovations that move you from competitive to better and distinct. We use critical points on the battlefield to discuss decision-making, gaining buy-in, improving agency and initiative, and how to avoid getting high off the smell of your own gunpowder. We finish with an innovation workshop to develop action steps to gain decisive competitive advantages. There is one space left. Your investment (including food and lodging) is $4500 until February 21 and $5500 after that. Spouses or significant others welcome.

The Hudson Valley in the Revolution (July 27-30) focuses on people-centric innovation. We’ll travel to Fort Ticonderoga on beautiful Lake Champlain, the famous Saratoga battlefield, the majestic garrison at West Point, and the Stony Point battlefield. Most threats to an organization’s success come from within, and this challenge was true for the Continental Army. We’ll use the history to discuss practical ways to address toxic workplace behaviors, engage and retain your top talent, inspire people to contribute their best to your team’s success, and many others. You’ll build new thought leadership that will be game-changers for your clients and employees.



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Laura Colbert
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A Boost in Benevolence is Key to Retaining Your Employees

benevolence

A robust culture and foundational trust cannot exist without benevolence.

When preparing for a 1:1 meeting with a Team member, I felt my stress levels heighten as I searched for ways to preserve my sense of self and uphold my integrity. I put a smile on my face even though I knew this person would dig for gossip and potentially twist anything I said into a “sky-is-falling” dramatic sentiment. Often, this person had a way of exposing my vulnerabilities. I replayed our conversations over and over to make sure that I didn’t say or do anything that this person could use against me in the future. I spent way too much mental capacity planning and debriefing after meeting with this individual.

This relationship was the opposite of benevolence. I was not confident that this individual had my best interest at heart.

Benevolence means we are not using mental and emotional energy worrying about the other individuals in our Team. It means that we will practice mutual kindness and have well-meaning intentions with our words and actions. A benevolent workplace equates to a trusting culture. Simply put, a workplace will turn toxic without benevolence.

If you lay a strong foundation of benevolence and your Team buys in, imagine how much less time people have to worry about looking behind their backs. Now your team can look forward and move your company to greater heights.

As a leader, how are you cultivating benevolence?

Actions steps to boost benevolence in your workplace:

  • Ensure a mutual attitude of well-meaning intentions: If you have to explicitly tell someone on your Team that your sentiments come from a place of respect and kindness, then do it. If something doesn’t come across as well-meaning, you can ask, “please help me to understand what you mean by that.” Don’t build up negative assumptions about the interaction. Stewing in anger and resentment does not build strong teams
  • Eliminate exposure of others’ weaknesses: If someone on your Team is struggling, have a 1:1 with them—don’t call them out in front of their peers. If you see this happen, stop it immediately. What you permit, you promote. Don’t be a boss who lets toxic behavior occur under your nose. Only bullies exploit the weak. Build your Team up instead of tearing them down.
  • Talk to your Team about benevolence: Explain to your Team that you would rather they spend their time on productivity, efficiency, and finding joy in their job than worrying about if they said or did the wrong thing during yesterday’s meeting. Ask them to be forward-focused and put their mental capacities toward constructive and innovative ideas.

Laura Colbert Consulting Programs

  • The Trusted Advisor Program is my most intensive 1-on-1 program. Within 90 days, you’ll gain habits that create breakthrough success. You get personalized coaching and support, relentless accountability, and commonsense action steps that get results.

Additional Offerings:
Join our central Wisconsin in-person or online Impactful Leadership Lunch. Join like-minded leaders during this monthly mastermind lunch group to improve your business efficiency, boost employee retention, and get you focused on doing what gives you joy.

Are you looking for a Keynote Speaker at your next event? I use my past experiences and knowledge to show you how to be the best version of yourself, surround yourself with the right people, and build highly productive teams.

Book:
Sirens: How to Pee Standing Up – An alarming memoir of combat and coming back home. This book depicts the time of war and its aftermath. It seamlessly bridges the civilian and military divide and offers clarity to moral injury and post-traumatic stress.

laura.colbert@strategicleadersacademy.com

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Sign up for a free quick coaching session here to see if we’re a good fit.

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Jeff Marquez
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Leading in the Middle: Assessing your Team

Imagine the candid conversations you can have where you focus on the employee, and the team.

Okay, leaders, you are wrapping another year. It was a challenging year filled with hybrid work adaptation, vaccinate or not, economic uncertainty, the great resignation, and the continued fight for social justice. With that backdrop, how do you feel? How does your Team feel? Was it a successful year for you, for your Team?

This is a common time for periodic or annual counseling. What do you have to say to your individual Team members? Is it the same old stuff about how they performed against company attributes? A few lines about their potential? When you look in the mirror, what do you say to you? Are your affinities and skills aligned? Christopher Kolenda, Ph.D., and Strategic Leaders Academy created a simple yet powerful way to look at your employees and yourself and so that you can raise the level of those important conversations.

As the quad chart shows, you have affinity on the north-south axis and skills on the east-west axis.

The resultant quads tell you and the employee where they are on affinity/skills alignment. During their counseling session, use this quad chart to show your employee how you view their performance. Then ask them how they feel and watch the realization set in. 

– Mismatch (Low skills, low affinity) – those in this quad may be in the wrong job. The chances are that they are struggling with the work, and if you ask them, they do not enjoy the work. Ask them difficult questions about how they feel.

– Burnout (High skills, low affinity) – high performers who do great work but are not happy. They can make things work for a short period but know that they are likely looking for something else. If you don’t address misalignment, disruptive behavior can manifest itself. Job and company satisfaction is waning.

– Growth (High affinity, low skills) – great attitude, enjoys the work but needs more experience. You can see and feel their excitement about their work. They will do what it takes to get the job done. Focus on their growth and development. 

– Empowered (High affinity, high skills) – great attitude, enjoys the work, and good at what they do. Has the experience and enjoys the confidence of others. The alignment of affinity and skills taps into their superpowers.

On two recent occasions, leaders I know used this approach to help them begin the difficult conversation of reorienting employees to other career choices. While difficult at first, the employees felt a burden was lifted, and they eventually appreciated their new direction and the leader’s honesty. The opposite is also true where you can boost an employee’s confidence and commitment as you discuss their good work and great potential.


Imagine the candid conversations you can have where you focus on the employee. Your self-assessment may be quite revealing too. Are you ready? 

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Laura Colbert
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Why You Need to Focus on Strengths; Building off Strengths Builds a Better Team 2021

Building off strength builds up the entire team

Unfortunately, one of our greatest human flaws is to look for the faults, negative attributes, and areas of weakness in others.

We’re hardwired to compare and judge each other—this goes for teams, businesses, cities, townships, countries, you name it, we tend to compare ourselves to others and try to make ourselves feel superior.

As leaders, we need to change this default setting. According to the book “Nine Lies About Work,” when it comes to creating high-performing teams, highlighting the positive in our employees is a MUST. Here’s the data: Ignoring your employees causes a 1 engaged to 20 disengaged ratio. Negative attention is 40x more effective than ignoring people; the ratio of engaged to disengaged is 2:1. Positive attention creates a 60:1 engaged to disengaged ratio and is 30x more powerful than giving them negative attention and 1,200 times more powerful than ignoring them.

We’re leaving enormous potential on the table when we focus on the negative attributes of our employees. Not only are employees more engaged, but they are more productive, more creative, and are better and faster learners when we focus on their strengths. Positive attention accelerates development. I see this in my own children. When I commend one of them for doing something well, they ALL want to do well. When I scold them for their negative behavior, they tend to repeat that behavior.

Action steps to highlight strengths:

  1. Work on your own inner dialogue when it comes to your employees’ behavior. Look for and applaud the positives instead of letting your innate default setting take over.
  2. When assisting an employee with one of their weaknesses, start the conversation with three things they’ve done well or three things that have worked in the past. This allows the conversation to live in a positive frame of mind.
  3. Know, understand, and foster your employees’ strengths. Put them in positions at work where their strengths can shine more than their weaknesses. For example, If they’re more detail-oriented and analytical, put them in charge of the operations. If they’re more big-picture problem solvers the let them be on the creative side of the business.
  4. Make sure the feedback, advice, and guidance you receive highlight your strengths so that this becomes the way you do business in all aspects of your life.
  5. Make your business a positive, strengths-based business and you’ll be watching the “Great Resignation” happen to others instead of letting it happen to yourself.

Are you asking yourself, “How do I do this?” I can help!
laura.colbert@strategicleadersacademy.com
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